Complaints and feedback

Complaints about the East Sussex Safeguarding Adults Board

To give feedback or complain about the East Sussex Safeguarding Adults Board, contact the SAB Manager.

They will investigate and attempt to resolve matters.

If the issue is not resolved, the complaint will be investigated by the Independent Chair of the Board.

To contact the SAB Manager, email ESSAB.Contact@eastsussex.gov.uk

Complaints to East Sussex County Council

East Sussex County Council is responsible for the East Sussex SAB. The Council will acknowledge your complaint within three working days and will send you a response within 20 working days.

To make a complaint, visit: Make a complaint | East Sussex County Council.

If you are not satisfied with the outcome

If you are not satisfied with the outcome of your complaint, you can contact the Local Government and Social Care Ombudsman (LGO). They can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations.

For further details on the role the ombudsman and how to complain, visit: How to complain - Local Government and Social Care Ombudsman